The Southern Poverty Law Center is seeking a Support Service Technician for its Information Technology Department.
Summary: Under general supervision, primarily responsible for specifying, deploying, maintaining, supporting and securing Microsoft-based end-user systems, their respective applications and peripheral hardware, in both the physical and virtual computing environments. Additional responsibilities include setup, deployment and support for Mac hardware and software, iOS mobile devices, and A/V equipment.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet Center needs:
- Basic client setup, configuration and maintenance
- Installation and support of business and endpoint security applications
- Assist in the documentation of system configurations and maintenance procedures
- Specification and purchasing of hardware and software
- Familiarity with and use of a ticket system
- Effective troubleshooting and resolution of hardware and software performance issues; effective support and training of end users;
- Inclusion in on-call rotations (weekends, nights, and holidays);
- Support of remote systems and associated users (some travel may be required).
- Bachelor’s degree and two years experience in the Computer Science or related field (or equivalent practical experience);
- Strong research skills required;
- Excellent written/verbal communication;
- Must be able to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands;
- Must be a dedicated team player;
- Must be capable of maintaining customer service excellence at all times.
The Center offers an excellent benefits package and competitive salary. Qualified candidates should send a cover letter, resume, and references to:
The Southern Poverty Law Center is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, marital status, or status with regard to public assistance.